How are Appointments Scheduled? 
Do I Stay with My Child During the Visit?
What About Finances?
Our Office Policy Regarding Dental Insurance
Inclement Weather Policies

Inclement Weather Policies

Our office will follow decisions made by Puyallup School District in the case of inclement weather. If Puyallup school district is two hours late, the 8-10am appointments will be considered canceled. The office will not open in conjunction to Puyallup School District closures as well; all appointments will be considered canceled. In both cases these cancelations will be without penalty, our staff will call to reschedule once in the office.

How are Appointments Scheduled?

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Since appointed times are reserved exclusively for each patient we ask that you please notify our office 2 working days in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient who needs our care could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.

If a treatment appointment is failed or cancelled without adequate notice, we will require a $100.00 deposit to reschedule the appointment. The deposit will be applied to your co-payment when treatment is complete but it will not be refunded if the re-scheduled appointment is missed.

Office Hours

Monday thru Thursday  8:00 a.m. - 4:00 p.m.

Our general schedule consists of check up and cleanings on Tuesday and Thursday and restorative treatment on Monday and Wednesday.  We do vary the schedule from time to time to accommodate school holidays.
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Do I Stay with My Child During the Visit?

We ask that you allow your child to accompany our staff through the dental experience. We are all highly experienced in helping children overcome anxiety. Separation anxiety is not uncommon in children, so please try not to be concerned if your child exhibits some negative behavior. This is normal and will soon diminish. Studies and experience have shown that most children over the age of 3 react more positively when permitted to experience the dental visit on their own and in an environment designed for children.
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What About Finances?

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care.

We accept Cash, Checks, Debit cards, Visa and MasterCard. We are also excited to be able to offer third party financing through Care Credit, the leader in patient/client financing.  To help make your child's dental care more financially comfortable, we have arranged interest free financing for 3 or 6 months with Care Credit.  For more information you can reach them 24-hours a day at 1-800-365-8295 or you can visit them online at www.carecredit.com.  The application process is quick and easy, usually requiring no more than five minutes of your time.

The parent or guardian who brings the child for his/her initial visit is responsible for payment independent of what a divorce doctrine may state.  Reimbursement must be made between divorced parents.  We will not intervene.
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Our Office Policy Regarding Dental Insurance

As a courtesy to our patients, we bill most major insurance companies, but we do not participate in any PPO Programs.  If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a finance charge of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you once insurance has paid us.

PLEASE UNDERSTAND that we file dental insurance as a courtesy. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment, we at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance, once again we file claims as a courtesy to you.

Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.

Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules and each company uses a different set of fees they consider allowable. These allowable fees may vary widely because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging" rather than say that they are "underpaying" or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

Fact 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

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Puyallup WA Pediatric Dentist ~ Dr. Stuart Hersey
Specializing in Children's Dentistry

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